Organisational Structure

TransCare Hunter Limited is a not-for-profit company limited by guarantee. Over time we have grown into a multi service organisation that remains committed to providing quality services to the communities within the Upper Hunter region. TransCare Hunter Limited is a public benevolent institution with deductible gift recipient status. All donations are fully tax deductible.

TransCare is governed by a five member Board of Directors with Penelope Fenley as the current Chairperson. In January 2018 the Board of Directors appointed Garry Lane as the General Manager.

TransCare provides high quality in-home care, transport and social support services for people with a Home Care Package (HCP), clients who are eligible for the Commonwealth Home Support Program (CHSP), and transport services for people who are transport disadvantaged. Together the Board of Directors and the General Manager give direction and leadership to achieve the TransCare mission, strategic plan, annual goals and objectives.

The General Manager enables the Board of Directors to fulfil its governance function and the Board of Directors delegate responsibility to the General Manager to provide leadership of the organisation, address key management and operational issues, while working within the direction and policies set by the Board of Directors.

We have three main sections within the office environment including HCP, CHSP and Transport. Senior staff members support the General Manager as part of the Management Team along with the Finance Officer.

We have a team of trained and dedicated Care Workers that provide services in the homes of our clients while our office staff are trained to provide in-home assessments, care plans and they conduct annual and periodic reviews of our clients’ needs.

Our Transport Section has a number of bus drivers that provide our community transport service, office staff who take bookings and assist members of the community who are transport disadvantaged, and a number of volunteers that devote valuable time to drive clients to medical appointments.

Our staff are often out and about visiting clients and therefore we no longer have a reception service open to the public.