Organisational Structure

TransCare Hunter Limited is a not-for-profit company limited by guarantee. Over time we have grown into a multi service community organisation that remains committed to providing quality services to the communities within the Upper Hunter region. TransCare Hunter Limited is a public benevolent institution with deductible gift recipient status. All donations are fully tax deductible.

TransCare is governed by a six member Board of Directors with Penelope Fenley as the current Chairperson. In January 2018 the Board of Directors appointed Garry Lane as the General Manager.

TransCare provides high quality transport, in-home care and social support services to frail aged people, people with a disability and their carers, and people who are transport disadvantaged. Together the Board of Directors and the General Manager give direction and leadership to achieve the TransCare mission, strategic plan, annual goals and objectives.

The General Manager enables the Board of Directors to fulfil its governance function and the Board of Directors delegate responsibility to the General Manager to provide leadership of the organisation, address key management and operational issues, while working within the direction and policies set by the Board of Directors.

We have three main sections within the office environment including Community Wellbeing, In-Home Assistance and Transport. Each section has a senior staff member supporting the General Manager as part of the Management Team along with the Finance Officer.

In-Home Assistance has a team of trained and dedicated Care Workers that provide services in the homes of our clients. Office staff in this section are trained to provide in-home assessments, care plans and they conduct annual and periodic reviews of our clients’ needs. We also have staff who work with our NDIS clients in Care Management.

The Transport section has office staff who take bookings and assist members of the community who are transport disadvantaged. We have a team of bus drivers who deliver our Community Transport Program and a number of volunteers that devote valuable time to drive clients to medical appointments.

Community Wellbeing has a number of contractors that provide home maintenance services to our clients as well as office staff who provide a Meals on Wheels service and facilitate our Meals at Centre activities. Social support services in this section are provided to our clients through our network of wonderful volunteers.

Our operational activities are supported by our multi-talented reception staff and our Promotions Officer.