02 6545 3113

People whose access to mainstream transport services is limited by physical, social or geographical factors or have no access to private transport and they have difficulty in gaining access to conventional transport systems can use our transport.

People eligible to receive a HACC service are frail older people, people with disabilities, including children, and their carers. The services include bus and car transport, Domestic Assistance, Meals on Wheels, Social Support and Telecare. Within this overall population a number of special needs groups are identified:

• Aboriginal and Torres Strait islanders.
• People with non English speaking backgrounds.
• People with Dementia.
• Financially disadvantaged persons.
• Those in rural and remote areas.
  

An assessment is completed by the Access Point when people ask or are referred to HACC (Home and Community Care) services. The people who are most in need are given priority of access to services.

You can ring the Access Point of Referral service who will take all your details and advise if you are eligible to become a client of TransCare. The phone number is 1300 731 556. You can also ring TransCare for more information.

TransCare provides frozen meals and the delivery of these meals are every Thursday.
You can order as much or as little as you like per week and there is a variety of choices.

You are able to have someone with you in the car as long as arrangements are made earlier with the Transport Administrator when you book your vehicle.

You must request that you need windows cleaned at the time of your assessment and the domestic assistance cleaners only clean the inside of the windows and only clean where they can reach.
They do not climb to clean windows.